While, RPA has great potential for automating routine tasks—those that are methodical, repetitive, and rules-based, non routine tasks—those involving judgment, or problem solving —would appear to be very difficult to automate.
Taking holistic approach to automation, we combine fundamental process redesign with robotic process automation and machine learning for Intelligent Process Automation. It is a package of business-process improvements and next-generation tools that assists the knowledge worker by removing repetitive, replicable, and routine tasks. And it can radically improve customer journeys by simplifying interactions and speeding up processes.
IPA mimics activities carried out by humans and, over time, learns to do them even better. Traditional levers of rule-based automation are augmented with decision-making capabilities thanks to advances in deep learning and cognitive technology. IPA delivers radically enhanced efficiency, increased worker performance, reduction of operational risks, and improved response times and customer journey experiences.